Terms of Service

  1. Introduction
    Welcome to Hatzalah of Jersey Shore. By using our services, you agree to the terms and conditions outlined below. Please read these terms carefully before accessing or using any services provided by our organization. If you do not agree to these terms, you may not access or use our services.

  2. Scope of Services
    Hatzalah of Jersey Shore is committed to providing emergency medical services to individuals in need. Our volunteers and staff work diligently to ensure the safety, care, and support of those we serve. We provide these services on a volunteer basis and are dedicated to delivering high-quality care without charge to the community.

  3. Eligibility
    To use our services, you must be in need of emergency medical care and located within our service area. We reserve the right to prioritize calls based on the urgency of the medical need. Our services are available to all, regardless of race, gender, religion, or socio-economic status.

  4. SMS Communications and Opt-Out
    By providing your mobile number, you consent to receive SMS messages from us regarding your appointments, services, and other relevant information. You can opt out at any time by replying "STOP" to a message sent to you. After you send the SMS message "STOP," we will send you a confirmation SMS to acknowledge that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

    However, we may still communicate with you for non-marketing purposes — for example, to send you service-related messages necessary for the administration and use of your account, to respond to service requests, or for other operational needs. If you want to re-subscribe, simply sign up again or send "START" to our number, and we will resume sending SMS messages.

  5. Assistance and Support
    If you are experiencing issues with our messaging program, you can reply with the keyword "HELP" for assistance. Alternatively, you can contact us directly at ems@hatzalahems.com for further support.

  6. Carriers and Messaging
    Please note that mobile carriers are not liable for delayed or undelivered messages. While we strive to ensure timely delivery of SMS messages, we cannot guarantee that all messages will reach you promptly. Message and data rates may apply to any messages sent or received. For details about your text or data plan, please contact your wireless provider.

  7. Privacy and Confidentiality
    We are committed to protecting your privacy. For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy. Your information will be handled in compliance with all relevant data protection regulations.

  8. Changes to Terms of Service
    We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitute your acceptance of the new terms.

  9. Contact Information
    If you have any questions or concerns about these Terms of Service, feel free to contact us via our website or email at ems@hatzalahems.com.